DefendX Support Portal 

If you need technical assistance for your DefendX (formerly NTP Software) products, we are here to help.  Check out our Scope of Support document to see some guidelines of what is included with an active support contract.


To make a request, simply click on the link below that best describes what you are looking for and a support specialist will contact you for assistance. Please provide as much information as possible when completing the forms so that we may better assist you.

Submit Support Request

We can help.  At DefendX, we want to help you leverage the full power of your file data management solution.

Product Update Request

To request the latest version of your product, complete this form and we’ll reach out to you directly.

Ask Us A Question

Have a question about your purchased DefendX product or service? We’ve got answers for you! Just click below!

DefendX Software Technical Product Documentation includes installation guides, user manuals and more:

DefendX Vision 

(formerly known as NTP Software File Reporter)

DefendX Control

(formerly known as NTP Software QFS and NTP Software File Auditor)

DefendX Mobility

(formerly known as NTP Software VFM)

DefendX Control (formerly NTP Software QFS and File Auditor)

Technical Product Documentation: DefendX Control.

The DefendX Control package consists of two independent modules: Control-QFS, formerly known as NTP Software QFS, and Control-Audit, formerly known as NTP Software File Auditor.


Installation Requirements

Installation Guides

Administration Guides



Installation Requirements

Installation Guides

User Manual


Note: If running Control-QFS v8.6, then Control-Audit v4.5 is the current version.