DefendX Support Portal
If you need technical assistance for your DefendX (formerly NTP Software) products, we are here to help. Check out our Scope of Support document to see some guidelines of what is included with an active support contract.
To make a request, simply click on the link below that best describes what you are looking for and a support specialist will contact you for assistance. Please provide as much information as possible when completing the forms so that we may better assist you.
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DefendX Software Technical Product Documentation includes installation guides, user manuals and more:
DefendX Vision
(formerly known as NTP Software File Reporter)
DefendX Control
(formerly known as NTP Software QFS and NTP Software File Auditor)
DefendX Mobility
(formerly known as
NTP Software VFM)
DefendX Vision (formerly NTP Software File Reporter)
Technical Product Documentation: DefendX Vision, formerly known as NTP Software File Reporter.
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Vision
- Installation Requirements – DefendX Software Vision
Installation Guides
- Installation Guide – DefendX Software Vision v8.2 Data Collection Agent for Windows
- Installation Guide – DefendX Software Vision v8.2 Data Collection Agent for NetApp
- Installation Guide – DefendX Software Vision v8.2 Data Collection Agent for Isilon
- Installation Guide – DefendX Software Vision v8.2 Data Collection Agent for Hitachi
- Installation Guide – DefendX Software Vision v8.2 Data Collection Agent for EMC
- Installation Guide – DefendX Software Vision v8.2 Analysis Server
- Installation Guide – DefendX Software Vision v8.2 Reports Pack
User Manuals
- User Manual – DefendX Software Vision v8.2 Reports Pack
- User Manual – DefendX Software Vision v8.2 Storage Financials
Other
DefendX Control (formerly NTP Software QFS and File Auditor)
Technical Product Documentation: DefendX Control.
The DefendX Control package consists of two independent modules: Control-QFS, formerly known as NTP Software QFS, and Control-Audit, formerly known as NTP Software File Auditor.
Control-QFS
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Control-QFS
- Installation Requirements – DefendX Software Control-QFS
Installation Guides
- Installation Guide – DefendX Software Control-QFS v8.6 for Windows
- Installation Guide – DefendX Software Control-QFS v8.6 for EMC
- Installation Guide – DefendX Software Control-QFS v8.6 for Hitachi
- Installation Guide – DefendX Software Control-QFS v8.6 for Isilon
- Installation Guide – DefendX Software Control-QFS v8.6 for NetApp
- Installation Guide – DefendX Software Control-QFS v8.6 End User Support Infrastructure
Administration Guides
Other
Control-Audit
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Control-Audit
- Installation Requirements – DefendX Software Control-Audit
Installation Guides
- Installation Guide – DefendX Software Control-Audit v4.5 for EMC
- Installation Guide – DefendX Software Control-Audit v4.5 for Windows
- Installation Guide – DefendX Software Control-Audit v4.5 for Hitachi
- Installation Guide – DefendX Software Control-Audit v4.5 for NetApp
- Installation Guide – DefendX Software Control-Audit Dashboard
User Manual
Other
DefendX Mobility (formerly NTP Software VFM)
Technical Product Documentation: DefendX Mobility, formerly known as NTP Software VFM
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Mobility
- Installation Requirements – DefendX Software Mobility
Installation Guides
- Installation Guide – DefendX Software Mobility v7.5 Task Service for Windows
- Installation Guide – DefendX Software Mobility v7.5 Task Service for NetApp
- Installation Guide – DefendX Software Mobility v7.5 Task Service for Generic
- Installation Guide – DefendX Software Mobility v7.5 Task Service for EMC
- Installation Guide – DefendX Software Mobility v7.5 Proxy Service for EMC
- Installation Guide – DefendX Software Mobility v7.5 Recovery Portal
- Installation Guide – DefendX Software Mobility v7.5 File Intranet
- Installation Guide – DefendX Software Mobility v7.5 Core Tiering Engine
- Installation Guide – DefendX Software Mobility v7.5 Access Portal
- Installation Guide – DefendX Software Mobility v7.5 Administration Web Site
User Manuals
- User Manual – DefendX Software Mobility v7.5 Recovery Portal
- User Manual – DefendX Software Mobility v7.5 File Intranet
- User Manual – DefendX Software Mobility v7.5 Access Portal
- User Manual – DefendX Software Mobility v7.5 Administration Web Site
Other